I too bought Tata Sky Production from one of distributor in Faridabad and made the payment that includes the cost of Digicomp, installation charges and subscription for 3 months. Initially 13 days were offered as trial days and 14th day the dealer was supposed to charge the coupon which he forgot and my services of TATA SKY were de-activated. On regular follow-up with dealer he could arrange a voucher of Rs. 550/- after 12 hours from my complaint and charged it with an assurance that it will be activated in next 2 hours. I kept on ringing the customer care center in Chandigarh and this dealer till 2.00am on that night finally the account was activated at 8.00am next day.
Surprisingly, even the customer care executive, sales manager or distributor- nobody is aware the process and timing for that process.
I requested the customer care center to activate my account on temporary basis since I made all payment to the dealer but they could not do it.
I would like to know from the management (1) as to WHY THE ACCOUNT CAN NOT BE ACTIVATED TEMPORARY' if this type of instances happen and (2) why the services of Free to Air channels are barred.
up to the Management level no one is clear about their responsibilities and authorities as to who should take this initiative so that someone should give instructions that the services should be resumed temporarily may be for 48 hours and message should be flashed that 'IF YOU DO NOT CHARGE YOUR ACCOUNT IN NEXT 24 HOURS YOUR SERVICES WILL BE DEACTIVATED".
1 Comments:
I too bought Tata Sky Production from one of distributor in Faridabad and made the payment that includes the cost of Digicomp, installation charges and subscription for 3 months. Initially 13 days were offered as trial days and 14th day the dealer was supposed to charge the coupon which he forgot and my services of TATA SKY were de-activated. On regular follow-up with dealer he could arrange a voucher of Rs. 550/- after 12 hours from my complaint and charged it with an assurance that it will be activated in next 2 hours. I kept on ringing the customer care center in Chandigarh and this dealer till 2.00am on that night finally the account was activated at 8.00am next day.
Surprisingly, even the customer care executive, sales manager or distributor- nobody is aware the process and timing for that process.
I requested the customer care center to activate my account on temporary basis since I made all payment to the dealer but they could not do it.
I would like to know from the management (1) as to WHY THE ACCOUNT CAN NOT BE ACTIVATED TEMPORARY' if this type of instances happen and (2) why the services of Free to Air channels are barred.
up to the Management level no one is clear about their responsibilities and authorities as to who should take this initiative so that someone should give instructions that the services should be resumed temporarily may be for 48 hours and message should be flashed that 'IF YOU DO NOT CHARGE YOUR ACCOUNT IN NEXT 24 HOURS YOUR SERVICES WILL BE DEACTIVATED".
R.P. Sharma
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