My Dish Space

Dear Sir,
Inspite of three E-Mails no action has been taken to update “My Dish Space” on my three Viewing Cards.
Hope someone looks into it.
Best Wishes,
Colonel SC Dewan(Retd)
————————————————————————————–
KIND ATTN: SOMEONE WHO CARES IN THE CUSTOMER DEPARTMENT
Dear Sir / Madam,
NO action to validate my renewal date has been of the three VC’s has been taken. Also “my dish space” needs to be updated.
Thanks.
Colonel SC Dewan (Retd)
———————————————————————————–
From: dewansc_4@hotmail.com
To: customercare@dishtv.in
CC: pfc.rcl@gmail.com
Subject: RE: RENEWAL OF SUBSCRIPTION -VALIDITY
Date: Tue, 15 Jul 2008 21:02:22 +0530
Dear Sir,
1. Inspite of reassurance no action has been taken on my complaint. SMS from Dish TV is sent as attachment to show that my subscription was valid up 12 Jul’08 for my three connection (one parent & two add ons). Also 10% discount is applicable in my case as mentioned in the SMS & the three bills sent to you earlier as attachments.
Since I have paid the subscription for one year it becomes effective after the expiry of my previous subscription i.e. from 12 Jul’08 to 12 Jul’09 (as also mentioned in the three bill).
2. It is ,therefore NOT understood why “my dish space ” on my VC number-01504532297(parent), shows the renewal date as 23 /06/ 2009. It should read as 12 /07/09.Please make the correction and obilige.Also entries should be made in my ‘add on’ connections viz. VC Number- 01504532267, & VC Number-01504532266.
3. I shall be grateful ,if you make immediate corrections on my three Viewing Cards at the earliest. All documents in the said connection have been forwarded as attachments.The problem is simple and it appears to be the result of apathy on part of the staff. Please do the needful. I do NOT expect one of Indias’ Great MNC responding like the
staff in a Govt. Office!!
Thanking You
Colonel SC Dewan(Retd)
————————————————————————————–
Dear Sir/ Madam,
> 1. Please refer to tele discussion with Mr Manoj ,of customer care,& Ms Neeru of ‘Prudent Financials & Consultants’, NOIDA, on 09 Jul’08. The details are given in succeeding paras.
> 2. Three dish T V STB’s were purchased by me on 12 Jul’08. Bills 1 & 2 as attachment.The subscription for parent STB ,six months, and
> child STB’s ,two,for twelve months was included in the cost as mentioned in the bills.
> 3. The parent STB was re-charged for 6 months i.e. from 12/01/08 to 11/07/08. Attachment 3 refers.Hence all three connection were due to be recharged on 12 Jul’08.SMS message on 05 Jul’08 from message centre mob:9821000005 confirmed the same.The message is saved on my mobile.
4.In keeping with the above, an amount of Rs 5940/-was paid on 04 Jul’08 to Prudent Financials & Consultants, NOIDA, for recharging all three STB’s for a period of one year i.e. from 12 Jul’08 to12 Jul’09 as mentioned in the three bills . Attachment 4 & 5 refers.
You are kindly requested to confirm receipt of payment, update your records & update the dates of renewal on all the three STB;s at ‘ My Dish Space’ at the earliest.
Please acknowledge.
Thanking You ,
Colonel SC Dewan (Retd)